Returns & Refunds

We want you to be happy with your purchase from Wine Gourmet. If something isn't right, please let us know and we'll do our best to help.

General Merchandise

Unused, unopened, and undamaged merchandise may be returned within 15 days of purchase with a receipt or other proof of purchase.

To qualify for a return, merchandise must be in its original condition and, when applicable, in its original packaging.

Approved returns will be refunded to the original form of payment. Processing times for credit and debit card refunds may vary depending on your financial institution.

Wine, Beer & Other Alcoholic Beverages

Alcohol sales are final, except in cases of a defective or compromised product, damage, or an error by Wine Gourmet.

If you believe a bottle is corked, spoiled, otherwise defective, or was sold to you in error, please contact us. Please retain the bottle, its contents, packaging, and proof of purchase when reasonably possible, as we may need them to evaluate the product and arrange an appropriate replacement or refund.

Wine Gourmet reserves the right to evaluate alcohol-related refund or replacement requests individually and in accordance with applicable Virginia ABC laws and regulations.

Food & Perishable Products

Food, flowers, and other perishable products are final sale unless the product was defective, damaged, spoiled when sold, or you received the wrong item.

Final Sale & Non-Returnable Items

The following are not eligible for return or refund unless defective or otherwise required by law:

• Gift cards
• Sale or Clearance Items and items specifically marked Final Sale
• Special-order merchandise
• Personalized or customized merchandise
• Food and other perishable products
• Opened or used personal-care or sanitary products
• Alcoholic beverages, except as provided above

Damaged, Defective or Incorrect Items

If an item is damaged, defective, or incorrect when you receive it, please contact us as soon as possible. We may request photographs, packaging, or other information so that we can resolve the issue.

Depending on the circumstances and product availability, we may offer a replacement, exchange, store credit, or refund.

Gifts

Eligible gift returns accompanied by a gift receipt or other proof of purchase may be returned within 15 days for Wine Gourmet store credit.

Refunds to the original form of payment can only be issued to the original purchaser.

Online Orders & Shipping

Eligible merchandise purchased online may be returned in store or shipped back to Wine Gourmet.

Unless the return is the result of an error by Wine Gourmet or the merchandise arrived damaged or defective, the customer is responsible for return shipping costs. Original shipping and delivery charges are non-refundable.

For eligible damaged, defective, or incorrect shipments, please contact us before returning the item so that we can provide return instructions.

Alcohol shipments and returns are also subject to applicable state and federal alcohol shipping laws and may be subject to additional restrictions.

We recommend using a trackable shipping method for mailed returns. Wine Gourmet is not responsible for return packages lost or damaged in transit.

Proof of Purchase

A receipt, order confirmation, gift receipt, or other proof of purchase is required for returns and exchanges.

Refund Processing

Once an eligible return has been received and approved, Wine Gourmet will process the refund to the original form of payment.

Although we process approved refunds promptly, banks and credit card companies may require additional time before the credit appears on your account.

Questions?

Questions about a return or a product problem? We're happy to help.

Wine Gourmet
Email: support@winegourmetva.com

Wine Gourmet reserves the right to refuse returns that do not meet this policy or that appear to involve misuse, fraud, or abuse. Nothing in this policy limits any rights or remedies available to consumers under applicable law.